What is Freebird Rewards?

Freebird Rewards is our complimentary rewards program designed to take your shoe obsession to the next level. Earn double the rewards, unlock exclusive offers, and enjoy VIP access.

*For Terms and Conditions, visit here.

How do I join Freebird Rewards?

It’s simple - all you need to do is create an account by clicking ‘Join Now’.

How is my Reward tier determined, and do rewards expire?

Your Reward tier is based on your total spend over a 12-month rolling period on Freebird.com and in-store. Tier status may adjust depending on your spend.

Your Rewards account never expires, but points expire 12 months after your last activity. Explore tier perks under “Shop & Earn More.”

Can Freebird make changes to the Rewards program?

Yes. Freebird may update, modify, or discontinue Freebird Rewards at any time. If the program ends, any unused points, rewards, or tier benefits may no longer be available. We encourage members to enjoy their rewards as they earn them.

How do I earn rewards?

Every time you shop on Freebird.com or in-store, you earn points toward rewards. Based on your tier, you’ll earn points that can be applied as a discount at checkout.

How do I redeem my rewards?

Enjoy seamless redemptions ($10–$60) at checkout. Simply apply your rewards at checkout for an instant discount. *Rewards cannot be refunded as cash and will expire 12 months after your last activity.

When do I receive my reward?

Your rewards will be added to your account 30 days after purchase (this aligns with our 30-day return policy).

When do rewards expire?

Use it or lose it! Rewards expire 12 months after your last activity and can’t be applied retroactively.

What happens to a reward when I make a return?

Upon the return of an item, you will forfeit any rewards applied to that order. To get the most out of your rewards, we recommend exchanging instead of returning.

I did an exchange on my order and lost points. What should I do?

Our system treats exchanges as returns. Please email orders@freebirdstores.com and we’re happy to restore your points.

Why didn’t I earn rewards on my purchase?

There are a few reasons you may not see points yet:

• Rewards may still be pending (points are added 30 days after purchase)

• The order was returned or canceled

• You checked out as a guest instead of using your Rewards account

• The purchase was made through a third party (only Freebird.com and in-store purchases qualify)

I live outside of the U.S. Can I still earn rewards?

Absolutely! Freebird Rewards is open to everyone. International customers can start earning points with their first purchase.

Please note, rewards are issued in USD. When you apply them at checkout, they’ll automatically convert to your local currency.

How do I add my birthday to receive my birthday reward?

Sign in to your Freebird Rewards account and enter your birthday under the “Ways to Earn Now” section.

Be sure to add your birthday at least 30 days in advance to qualify. Your birthday reward will be emailed to you 7 days before your birthday as a one-time-use code, valid on full-priced items only.

Why didn’t I receive my birthday code?

If your birthday was added less than 30 days in advance, your reward will be sent 30 days later. If you signed up after your birthday, you’ll receive your reward on your next birthday.