Accessibility Policy - Freebird Stores

Accessibility Policy

Last Updated: December 2025


Our Commitment to Accessibility

Freebird Stores is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to ensure we provide equal access to all of our users.


Conformance Status

We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA standards. These guidelines explain how to make web content more accessible for people with disabilities and more user-friendly for everyone.


Measures to Support Accessibility

Freebird Stores takes the following measures to ensure accessibility of our website:

  • Include accessibility as part of our mission statement and company values
  • Provide ongoing accessibility training for our staff
  • Assign clear accessibility goals and responsibilities
  • Employ formal accessibility quality assurance methods
  • Test our website regularly with assistive technologies

Accessibility Features

Our website includes the following accessibility features:

  • Alternative text for images
  • Keyboard navigation support
  • Clear and consistent navigation structure
  • Sufficient color contrast throughout the site
  • Resizable text without loss of functionality
  • Clear form labels and error messages
  • Semantic HTML markup for screen reader compatibility

Known Limitations

Despite our best efforts to ensure accessibility of our website, there may be some limitations. We are aware that some parts of our website may not be fully accessible and we are actively working to address these issues. If you encounter any accessibility barriers, please let us know.


Third-Party Content

Some content on our website may be provided by third-party services. While we work to ensure these services meet accessibility standards, we cannot always guarantee their accessibility. We encourage third-party content providers to provide accessible content and interfaces.


Feedback and Contact Information

We welcome your feedback on the accessibility of Freebird Stores.

If you encounter accessibility barriers on our website, please contact us:

When reporting an accessibility issue, please include:

  • The web page or pages where you experienced the problem
  • A description of the issue
  • The assistive technology you were using (if applicable)

We will respond to your feedback within 5 business days and work to resolve the issue as quickly as possible.


Ongoing Improvements

We are committed to maintaining and improving the accessibility of our website. We regularly review our website and implement improvements based on feedback, technological advances, and evolving accessibility standards.


Alternative Shopping Methods

If you experience difficulty using or accessing any part of our website, we invite you to contact our customer service team. We offer alternative methods for completing purchases and accessing our products and services:

  • Phone orders and customer support
  • Email assistance for product information and ordering
  • Personalized shopping assistance

Technical Specifications

Accessibility of Freebird Stores relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

  • HTML5
  • CSS3
  • JavaScript
  • WAI-ARIA

These technologies are relied upon for conformance with the accessibility standards used.


Assessment Approach

Freebird Stores assessed the accessibility of our website through the following methods:

  • Self-evaluation using WCAG 2.1 Level AA guidelines
  • Testing with common assistive technologies including screen readers
  • User feedback from customers with disabilities
  • Ongoing monitoring and testing of new features and content