All orders placed before 2pm (MST) Monday-Friday will processed within 48-72 hours. Rare exceptions may occur during peak shipping times.
You will be contacted via email if there is any delay in processing your order.
We offer Standard Shipping, 2nd Day Shipping and Next Day Shipping. If Standard Shipping is selected, your order will ship via FedEx Ground. Your shipping confirmation email will provide you with a tracking link. Please allow 1-3 business days for order processing. Processing time does not include shipping time! Orders received after 2PM MST will begin processing the following business day.
FedEx has partnered with Walgreens to offer secure drop off and pick-up of packages. Please contact FedEx to find out locations and other participating retailers in your area.
If you find that your package has gone missing, please reach us at 1-800-FREEBIRD. We’re here to help!”
PO BOXES & APO/FPO ADDRESSES
We ship to all US territories and APO/FPO addresses. Orders shipped to PO Boxes are sent via USPS Priority Mail. Overnight and express delivery are unavailable for these destinations.
We currently only offer International Shipping to Canada, at the customers expense. This cost covers taxes and duties. But do check back, we have big flight plans for our Flock. At this time, FREEBIRD by Steven footwear is only available to ship within the 48 contiguous United States, and Canada.
CONFIRMATION & TRACKING
FREEBIRD by Steven will issue you a confirmation email once you have placed your order. We will then send a follow up email when your order (or a portion of your order) has shipped. You will be supplied with a tracking number from our carrier and a link that will allow you to track your order all the way from our Denver warehouse, right to your doorstep. You can also check the status of your order anytime by logging into your Account on the upper right hand corner of our website and clicking on Orders.
It is our policy that ALL ORDERS OVER $750 will require signature confirmation upon delivery.
Should you order two or more pairs of FREEBIRD styles, they may ship separately according to sizes and styles we have in stock. You will receive separate shipping confirmation emails for each item, letting you know which item has shipped and the pending status for the rest of your order.
BACKORDERS & CANCELLATIONS
If you place an order for an item that is not available for immediate shipment, it will be backordered. You will be informed if an item is backordered when you add it to your basket or within ten days of placing your order. You will also be given an approximate date of shipment. If the item is backordered for more than 7 days, you may be charged for your order prior to its ship date.
In the event that a backordered item is part of your order, we reserve the right to cancel the item or ship your order in multiple packages. If you would like to cancel a backordered item, please call 1.888.FREEBIRD or 303.893.6160 or email firstname.lastname@example.org.
If an item is cancelled from your order for any reason, you will not be charged for the item.