RETURNS

RETURN POLICY

Sometimes things don't work out the way you expected, and that's okay! Merchandise can be returned within 30 days of the delivery date.

To help ensure your shoes stay in pristine condition, we recommend trying them on a carpeted surface to avoid any signs of wear.

To be eligible for a return:

• Items must be unworn, in resellable condition, and include all original tags, parts, and accessories.

• Returns should be sent back in the original shoe box or accessory packaging, along with the Packing Slip or Order Confirmation email.

We reserve the right to deny any items that do not meet the requirements outlined in our return policy.

If you choose to make an exchange, please note that only one exchange pre order is allowed. Availability is not guaranteed and will depend on stock at the time your return or exchange is processed.

Freebird Stores is now under new ownership, and we’re unable to assist with any past orders, returns, or refunds for orders placed before August 28th, 2025.

PROCESSING RETURNS

You can use our returns portal to initiate a return, request an exchange, or receive store credit for a new order.

Customers who purchased Redo with their order are eligible for a pre-paid return label. If Redo was not purchased, you can still access a return label through the portal; please note that the cost of the label will be deducted from your refund.

Once your return label is ready, you can either print it at home or bring the QR code to a FedEx or UPS location to have the label printed for you. Show less

You’ll need the following information to begin processing your return.

• Order number

• Zip code OR phone number OR email

Select the eligible item you would like to return or exchange and follow the prompts via the portal.

If a specific item cannot be selected, it is ineligible for return. For any questions or assistance, please contact Customer Service at orders@FreebirdStores.com

Customers in APO/FPO/DPO & International countries are responsible for paying ALL return shipping charges.

GIFT RETURNS

Gift returns can be exchanged or redeemed as store credit for future use. If you choose to return the gift, the refund will be issued to the original purchaser’s method of payment.

PURCHASES MADE THROUGH THIRD PARTY PLATFORMS

Items purchased through third-party platforms, such as but not limited to, Amazon, Facebook, Instagram & TikTok are only eligible for return. Exchanges are not available through these platforms; if you wish to exchange an item, please return it and place a new order.

IN-STORE CASH PURCHASES

All in-store purchases paid with cash are eligible for store credit only when returned through the returns portal.

RESPONSIBILITY

Returned items are your responsibility until they arrive at our processing facility, so please ensure they are packaged securely to prevent damage during transit.

We recommend keeping the return receipt for security and tracking purposes in case you need to contact us regarding your return.

Please note that Freebird Stores is not responsible for items returned incorrectly, and we reserve the right to deny any items that do not meet the requirements outlined in our return policy.

ORIGINAL CONDITION

Purchases are eligible for return if they meet the following criteria:

• Items must be unworn and show no visible signs of wear, including but not limited to scuffs, indentations, sole markings, or makeup stains.

• All original packaging, tags, accessories, and parts must be included.

EXCHANGE ONLY POLICY

Items bought with discount codes labeled "Exchange Only" or products tagged as such in the cart, checkout, and order confirmation email are eligible for exchange only and cannot be returned.

INTERNATIONAL ORDERS

All international orders are eligible for return only. To exchange an item, please return it and place a new order.

Please note that a prepaid return label will not be provided, and any customs duties, taxes, or fees incurred during the return shipment are the responsibility of the customer.