Holiday Policies


Holiday Shipping

To ensure delivery by Saturday, December 24th, please explore the below shipping time frames and exceptions. Select Free Shipping up until Dec 12th for delivery by Saturday, December 24th to any address within the 48 contiguous United States that accepts FedEx deliveries!

 

Our Nest is flying into overdrive in order to ensure that Freebird will be the perfect gift for the holidays! We pack each order with love as carefully & quickly as possible. However, we cannot guarantee delivery by Dec. 24th for the following instances:

 

  • Backordered/Preordered items will begin processing after the time frame displayed on the product page

  • Service interruptions or failures caused by events beyond the control of Freebird

    • Shipping addresses submitted with errors at checkout

    • Invalid shipping service for given shipping address selected at checkout

    • Interruptions of our transportation systems or the delivery services provided by our carriers

Express shipping options are not available to these locations: Canada, PO Boxes, US Territories, APO/FPO/DPO. Any Express/Priority shipping selected only applies to IN STOCK items. 

Location

Shipping Method

Order by Date

48 Contiguous United States

FreeShipping

12/12 

FedEx 2Day 

12/17  (by 2PM MST)

FedEx Standard Overnight 

12/19  (by 2PM MST)

Alaska & Hawaii

USPS Priority Mail

12/15 (by 2PM MST) 

FedEx 2Day

12/19  (by 2PM MST)

FedEx Standard Overnight

12/20  (by 2PM MST)

Canada

FedEx International Economy

12/14  (by 2PM MST)

PO Boxes & US Territories

USPS Priority Mail

12/9 

APO/FPO/DPO Addresses

USPS Priority Mail

12/9    

 

Holiday Processing

Please allow 3-5 business days for processing of all Holiday orders, including those with expedited shipping. Weekends (Saturday and Sunday) are not included in transit or processing times.  Orders received after 2PM MST will begin processing the following business day. Rare exceptions may occur during peak shipping times. 

 

Holiday Returns

Purchases made from 11/01/2023 through 12/19/2023 on FreebirdStores.com may be returned for a refund to the original form of payment through 1/19/2024. Items must be returned in original, unworn condition and must be accompanied by the packing slip. All other conditions of our Return Policy apply. Please read the details below for information on Exchanges.

Due to holiday volume, please allow 7-14 business days for return processing. 

 

Exchanges

Any Item(s) that EXCEED 60 days from the ORDER date cannot be exchanged.

Purchases made from 11/01/2023 through 12/19/2023 on FreebirdStores.com may be exchanged for a new item through 1/19/2024. All exchanges agree to our return policy & terms and conditions and must be processed to the same address on the original order. If you would like to ensure you receive your desired item, we recommend returning and reordering. Exchanges can only be processed for inventory currently available on the site. An exchange does not guarantee your item will be available when your original arrives back to us for processing, as we are unable to hold inventory. All exchanges are shipped VIA ground shipping, even if your original order was purchased with expedited shipping. Please see your packing slip for further exchange details. Freedbird reserves the right to limit or deny exchanges at any time.