ORDERS AND PAYMENT

We ask that you review your order carefully, as it cannot be modified once submitted.

Shortly after completing your order, you will receive an email confirmation which will include your order number. Should you have any questions regarding your order or payment, this order number is used to identify your transaction.

To check the status of your Freebird Stores handcrafted leather boot order, please get in touch with our team directly by emailing orders@FreebirdStores.com.

Prices on our website are subject to change at any time without notice. Any changes will not affect orders that have already been confirmed.

Please note that Freebird Stores does not honor price adjustments.

PAYMENT METHODS

We accept the following payment methods: Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, Afterpay, Shop Pay and Meta Pay.

AFTERPAY AND SHOP PAY

Afterpay and Shop Pay are third-party payment programs that allow you to place your order immediately but pay in four equal installments. These installments are made every 2 weeks with no interest. This payment option is only available for customers in the US.

Afterpay can be used in any Freebird Stores retail location.

GIFT CARDS

Gift cards purchased on FreebirdStores.com can be redeemed both online and at any of our retail locations.

Please treat gift cards like Cash, as Freebird is not responsible for cards that are lost, stolen, altered, destroyed, or used without authorization.

SALES TAX

By law, Freebird Stores, Inc. is required to collect sales tax on all applicable orders. The tax rate applied to your order will generally be the combined state and local rate for the address to which your order is shipped. This is calculated by the third-party Zamp. All charges will be applied to your order prior to order placement. For more information, please see our U.S. States Sales Tax page.

As of July 1st, 2022, Colorado has implemented a Colorado Retail delivery fee to all Colorado residents. This tax will be $0.27 and is applied to your taxes during checkout. The Colorado Department of Revenue has ruled the fee as non-refundable, even if the item is returned.

PURCHASES MADE THROUGH THIRD PARTY PLATFORMS

Items purchased through third-party platforms, such as but not limited to, Amazon, Facebook, Instagram & TikTok are only eligible for return.

FINAL SALE

All orders purchased as FINAL SALE are not eligible for returns or exchanges.

WAREHOUSE SALE

All items purchased from our Castle Rock location are FINAL SALE with no exceptions.

ORDER EXCEPTIONS

Freebird Stores is unable to fulfill any orders that are flagged as fraudulent or having characteristics of wholesaling. Please note this is due to an automated algorithm that once triggered will initiate a 180-day waiting period while the account is under review. During this time, Freebird Stores is unable to fulfill any new orders associated with the customer profile originally flagged.

Freebird Stores is not in association with any third-party resellers or supports any type of drop shipping. As a company we will do our best to protect our loyal Flock from falling victim to this activity.

If you have any questions or doubts about a pair of Freebird you see somewhere besides FreebirdStores.com, please feel free to reach out to orders@Freebirdstores.com

CALIFORNIA PROPOSITION 65

Galvanized metal products; brass and bronze hardware and household products; upholstered items; painted glass products; and crystal glasses will expose you to lead and/or other substances that are known to the State of California to cause cancer, birth defects and other reproductive harm.

CALIFORNIA SHIPPING RESTRICTION

Due to California Penal Code Section 653, the sale of python and lizard products is prohibited within the state. Therefore, we are unable to ship any of our python boots or accessories to California addresses.

CANADA SHIPPING RESTRICTION

Due to export licensing regulations, the sale and shipment of python products to Canada is currently prohibited. As a result, we are unable to ship any of our python boots or accessories to Canadian addresses.

INTERNATIONAL ORDERS

Orders shipped internationally are eligible for returns. Original taxes and shipping costs are nonrefundable. Should you choose to return an item, customers are responsible for covering the cost of return shipping.