Sometimes things don't work out quite the way you expected, and that's okay! Here is what to expect if you change your mind about your FREEBIRD footwear. Merchandise may be returned within 30 days if you have the following:
- Unworn Merchandise: Nobody likes damaged goods.
- Packing Slip or Order Confirmation email
- Original Shoe Box: Just like you, they like coming home. Who doesn't?
If 30 days have passed since your purchase or your item is worn, we cannot offer you a refund or exchange. We kindly suggest trying your FREEBIRDS on a carpeted surface to avoid signs of wear. We reserve the right to deny any items that do not meet our policy's requirements.
Should you choose to return an item you paid to ship VIA expedited shipping, your shipping charge will NOT be refunded with your return. This charge is paid to our shipping carrier to ensure you receive your item in the allotted timeframe selected at checkout
In the event that your online purchase does not exceed your expectations, we do accept returns back within 30 days. Items must be unworn and unused, and include all tags, parts, and accessories. In order to avoid damages, we recommend trying on footwear in carpeted areas.
ALASKA, HAWAII, US TERRITORIES, APO/FPO/DPO & CANADA: The customer will be responsible for paying ALL return shipping charges.
FedEx has partnered with Walgreens to offer secure drop off and pick-up of packages. To find out locations and other participating retailers in your area, please contact FedEx.
We strongly recommend keeping your receipt when you drop your order off for return. If your return tracking does not reflect any movement, we will need your receipt to process your refund. Without this, we cannot be held responsible for a lost item.
PROCESSING YOUR RETURN
We provide a prepaid return shipping label located in a white envelope included in your box for the 48 contiguous United States. For other orders, please refer to the Returns page on our website. To ship an item back, please:
- Pack your item(s) and their correlated Packing Slip (found in a white envelope) into the original shoe box.
- Drop your package at the carrier location correlated with your return label.
- Please keep your drop-off receipt until your return has been processed!
Be aware that your prepaid return packing slip does become VOID after 30 days of receiving your order.
If you need a Packing Slip, please email customer service at email@example.com or call (888-FREEBIRD) 8AM-5PM MST. Once our warehouse has received and inspected your return (usually within 3-5 business days of delivery to FREEBIRD) your refund will be issued. Rare exceptions may occur during peak shipping times.
Afterpay can be used in any Freebird Stores location.
Afterpay returns follow our standard process. Please note, refunds for Afterpay will be refunded from Freebird Stores to Afterpay. We cannot provide cash refund.
Have more questions about Afterpay returns? Go to help.afterpay.com.
Discount codes cannot be combined or applied to a sale item. Only one discount code will be applied at time of purchase.
All items purchased on the "SALE PAGE" are FINAL SALE. These items are not eligible for returns or exchanges & will not include a prepaid return label due to their exclusive discounted pricing.
Items purchased using promotional discount codes are not considered sale items.
RETURNING IN STORES (U.S.)
We do accept returns in stores if they fall under our previous product conditions and original form of payment. Any salesperson can assist you with your return.
Please ensure you have your EMAILED order confirmation in order to process the return. This email will act as the "original receipt". Without it your return cannot be processed.
All exchanges agree to our return policy & terms and conditions. If you would like to ensure you receive your desired item, we recommend returning and reordering. Exchanges can only be processed for inventory currently available on the site. An exchange does not guarantee your item will be available when your original arrives back to us for processing, as we are unable to hold inventory. If you used a discount code on your original order, that discount will be honored on your exchange order. Please see your packing slip for further exchange details. FREEBIRD reserves the right to limit or deny exchanges at any time.
EXCHANGE ONLY POLICY
Due to the heavily discounted price on SANDAL SALE several of these items are under an "Exchange Only Policy". A prepaid return shipping label will not be included in the box. However, should there be any sizing issues the customer is responsible for shipping the item(s) back and is eligible for ONE exchange before the item(s) becomes final sale.
We will send you an email when your refund has been processed. Please note, returns do take us 3-5 business days to process upon reaching our facility. Refunds can take 3-7 business days to reflect on your credit card account. This can vary depending on your financial institution.
GIFT CARD RETURNS
Gift Cards cannot be returned at this time.