Sometimes things don't work out quite the way you expected, and that's okay! Here is what to expect if you change your mind about your FREEBIRD footwear. Merchandise may be returned or exchanged for another pair within 30 days if you have the following:
- Unworn Merchandise: Nobody likes damaged goods, if your pair is like new, bring them back so they have a shot with someone else.
- Original Receipt: We just need proof that this isn't a catfish situation.
- Original Shoe Box: Just like you, they like coming home. Who doesn't?
If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.
In the event that your online purchase does not exceed your expectations, we do accept returns to our warehouse. Items must be unworn and unused, and include all tags, parts, and accessories. In order to avoid damages, we recommend trying on footwear in carpeted areas.
PROCESSING YOUR RETURN
All domestic orders ship with a PREPAID return mailing label. In order to ship an item back to FREEBIRD please:
- Indicate on your packing slip what items you are returning and give us some feedback if you'd like!
- Pack your item(s) and packing slip into the original shoe box. Affix the prepaid mailing label to outside of the Freebird shipping box.
- Mail your package using one of the following methods:
- Drop your package at a UPS location without waiting in line (the label is pre-paid and requires nothing else on your end).
- Leave the package at a location that has a daily UPS pick-up.
Once our warehouse has received and inspected your return (usually within 72 hours of receipt) your refund will be issued within 7 days and you will receive an email confirmation that your return is completed.
RETURNING IN STORES (U.S.)
We do accept returns in stores if they fall under our previous product conditions and original form of payment. Any salesperson can assist you with your return.
At this time, we do not accept exchanges, because our products are all one-of-a-kind and in high demand. Therefore, if you send back the item a refund will be issued to your original form of payment. If you do want the item you originally purchased in a different size or color, we suggest ordering it online and then calling customer service at 1.888.FREEBIRD or emailing orders@FREEBIRDstores.com to get return authorization and shipping label to send your original item back to us as a return. When you call customer service please have your new order number available for a speedy return process.
We will send you an email when your refund has been processed. Please note, returns do take us 3-10 business days to process upon reaching our facility. Refunds can take several business days to reflect on your credit card account. This varies depending on your financial institution.
Any sale items may not be returned. These items are Final Sale.
GIFT CARD RETURNS
Gift Cards cannot be returned at this time.