Return Policy

RETURNS

Sometimes things don't work out the way you expected, and that's okay! Merchandise may be returned within 30 days of delivery date.

• Items must be unworn, in resellable condition, and include all tags, parts, and accessories.

• Include Packing Slip or Order Confirmation email with return.

• Original Shoe Box or accessory packaging must be included.

If 30 days have passed since your purchase or your item is worn, we cannot offer you a refund or exchange. We kindly suggest trying your FREEBIRD shoes on a carpeted surface to avoid signs of wear. We reserve the right to deny any items that do not meet our policy's requirements.

PROCESSING RETURNS

For the 48 contiguous United States, a prepaid FedEx shipping label will be provided for returns and can be located in a white envelope included in your shipment.

Please follow the step below to begin your return:

• Pack your item(s) and their correlated Packing Slip (found in a white envelope) into the original shoe box/packaging.

• Drop your package at the carrier location correlated with your return label.

• Obtain a receipt upon drop-off of your return for security and tracking purposes.

Customers located in ALASKA, HAWAII, US TERRITORIES, APO/FPO/DPO & CANADA will be responsible for paying ALL return shipping charges.

FedEx has partnered with Walgreens to offer secure drop-off and pick-up of packages. To find locations and other participating retailers in your area, please contact FedEx.

RESPONSIBILITY

Returned items are your responsibility until they arrive at our processing facility - so make sure they’re shipped properly and can’t get harmed along the way!

In case you need to contact us about your return, we recommend keeping the return receipt for security and tracking proposes.

Freebird Stores is not responsible for any items that are returned incorrectly. We reserve the right to deny any items that do not meet our policy's requirements.

ORIGINAL CONDITION

Purchases will be eligible for return if the following applies; Soles must be in original condition (ex: unworn soles and heel caps, no visible scuffs or signs of wear), original tags, appropriate accessories, and parts. Please contact our customer service team with additional questions to orders@FreebirdStores.com.

EXCHANGES

If you would like to return an item for exchange please follow the steps below:

• Simply fill out the back portion of your packing slip to indicate the new item you are wanting. Please keep in mind an exchange does not guarantee your item will be available at the time of processing, as we are unable to hold a pair aside for you.

• Include your completed Packing Slip and FREEBIRD item within the original shoe box.

• Affix your pre-paid return label on the outside of the shipping box.

• Drop your package off at FedEx.

• Obtain a receipt upon drop-off of your return for security and tracking purposes.

Exchanges take 3-5 business days to process. Once your new item has shipped, you will receive an email confirmation including tracking.

PURCHASES MADE THROUGH FACEBOOK & INSTAGRAM

Items purchased through social channels (ex: Facebook & Instagram) are ineligible for exchange. Customers must return, and place a new order. Please reach out to our customer service team for any questions.

REWARDS

If you make a purchase using rewards points and decide to return, the points used will not be added back to your account. We recommend exchanging instead of returning. Please contact our customer service team with additional questions at orders@FreebirdStores.com.