RETURNS


All orders are final sale—returns and exchanges will not be accepted.
If you initiated a return or exchange before June 5, 2025, we’ll do our best to process it.

FAQ

Should you choose to return an item you paid to ship VIA expedited shipping, your shipping charge will NOT be refunded with your return. This charge is paid to our shipping carrier to ensure you receive your item in the allotted time frame selected at checkout.

Upon arrival, please allow our returns team 1-3 business days to process your item. All items returned are thoroughly inspected post-arrival. Please note, refunds may take an additional 5-7 business days to reflect on your given bank statement. All refunds will be processed to the original form of payment.

At this time, FREEBIRD does not offer returns or exchanges on gift purchases. Please contact our customer service team with additional questions to orders@FreebirdStores.com.

We do accept online returns in-store. Items must be unworn, in resellable condition, and include all tags, parts, and accessories and will be refunded to the original form of payment For retail locations click here.

We are happy to provide a refund for hats returned in brand new, unused + resellable condition within 30 days of purchase. All returned hats will be inspected upon arrival.

Items purchased from our Final Sale page are offered at an exclusive price and will not be eligible for return or exchange.

Gift cards purchased online and in-stores are not eligible for return.

Afterpay can be used in any Freebird Stores location. Afterpay returns follow our standard process. Please note, refunds for Afterpay will be refunded from Freebird Stores to Afterpay. We cannot provide a cash refund.
Have more questions about Afterpay returns? Go to help.afterpay.com.